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Thank you for the success of 7th Social Media Day

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Thank you to all the people that made the 7th Social Media Day at UMass Boston so special. Let’s keep on moving and please stay in touch.

Why Social Media Is NOT a Search Ranking Factor

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Many marketers assume that social media is a search ranking factor for Google, and some even believe they’ve seen proof.

In this episode of our Here’s Why digital marketing video series, Stone Temple’s Mark and Eric explain why it is highly unlikely that social is a direct ranking signal, but also how social is useful to your search efforts.

5 Brilliant Headline Hacks for Crazy High Organic Click-through Rates

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What is the most important ranking factor? Ask 1,000 SEOs and you’ll get a wide variety of answers.

Getting links and creating great content would definitely be two of the more popular answers, and for good reason. After all, that’s what Google says are the two most important ranking factors.

But there’s one other factor you can — and should be — focusing on. It’s something that could double your traffic. Yet so many people are overlooking it.

Your organic click-through rate.

high click through rate tips - say no to low CTR

Just say no to low click through rate

Why low CTR is kind of a big deal

You’re losing weight but not exercising. You’re constantly tired and having unexplained aches and pains. All of these symptoms point to something.

high click through rate tips - say no to low CTR

Does your website have cancer? Do you have the symptoms?

Are people bouncing off your pages like rubber balls? Is your click-through rate ridiculously low?

If so, it’s dragging down your overall domain-level engagement metrics.

What’s the cure? Is it to build more links to your crappy content? Is it to create more infographics or dream up some PR stunts? All of these may help in the short term, but your site still has a cancer you need to eradicate.

How do you figure out organic CTR & low CTR keywords?

Honestly, this is hard to do. Google doesn’t provide you with a Quality Score number to tell you if your content is above or below the expectedclick-through rate.

But that doesn’t mean it’s impossible to figure out. In fact, I’ve developed a hack to determine which of your keywords are most likely underperforming compared to the expected click-through rate:

Download all of your query data from Google Search Console and plot CTR vs. Average Position for the queries you rank for organically. Here, I’m using my own website data for

high click through rate tips - CTR vs Average Position chart

CTR vs. Average Position for Data from Google Search Console.

Next, plot an exponential trend line. The queries that fall below your average CTR are your most at-risk queries.

You don’t need to worry about any queries that score above the trend line. After all, your goal here is to turn your losers into winners, which is far less risky than accidentally turning your winners into losers!

To prioritize your optimization efforts, you can do a secondary sort on your most “at risk” pages using a metric like page views or conversions generated by those keywords.

Click-through rate varies based on the vertical. (which is where my data comes from in this particular example) is in the internet marketing vertical, but I would expect similar results for other internet marketing sites like Moz and Search Engine Land. In any case, here’s what an average CTR looks like for my website:

high click through rate tips - CTR chart

Average CTR on, by ranking position in Google. Data from Google Search Console.

However, there is great benefit of being a unicorn in a sea of donkeys.

  • The top 1% of my highest CTR keywords beat the average CTR by 6x.
  • The top 2% of my highest CTR keywords beat the average CTR by 3x.
  • The top 10% of my highest CTR keywords beat the average CTR by 2x.

What does it all mean? There’s a lot of leverage here if you take the time to make your headlines more “clicky”.

high click through rate tips - CTR chart

Most SEO titles suck

Optimized titles are boring. Everyone is using the same keywords in their titles in the war for shrinking SERP territory in the hopes of attracting the most clicks.

Oh wait, you stuffed two or three high-value keywords in there? Great. But are people actually clicking on it? Is it ranking as well as it could be?

Oh, you’re thinking of adding a comma or an exclamation point? Really! That’s the solution to your low CTR?

When you’re doing SEO, content is a crucial element — both what’s on the page and around the page. Google looks at the context of your whole site (e.g., is it in a particular niche?), not just individual pages. Any given page on your site could rank for hundreds of different keywords. So how does Google know where to rank your page?

CTR is the difference between finding yourself in a virtuous cycle or a death spiral.

In a virtuous cycle, you’re getting more clicks. This sends important user engagement signals to Google that this is a good page/website, which ultimately results in better positions for more of your other pages and more traffic.

In the death spiral, however, you have stupid SEO title tags. You’re barfing the same title over and over and people aren’t clicking. The result: poor rankings and even less traffic.

But there is a cure.

The surprisingly simple cure for crappy titles

You need to write more clickable titles than everybody you want to outrank. Great SEO titles should be like click-bait headlines — just better optimized for your most important keywords.

It’s that simple, yet also that insanely difficult. Or at least, maybe it seems that way.

Many people struggle to write outstanding headlines. If only there were some research on what makes a viral headline.

Good news: There is!

According to Steve Rayson of BuzzSumo, the same emotions make people share or click on an article. Titles that inspire awe, laughter, amusement, anger, joy, empathy, surprise or other emotions are insanely powerful triggers and can transform your biggest losers into winners.

So, based on Rayson’s research — and using the most popular Moz content from the past year as our example — here are five high click through rate tips and hacks to write headlines that will get crazy  results.

high click through rate tips - buzzsumo results

1. Format

Your content can come in many formats. It might be a list, an ebook, an infographic, research, a quiz or a how-to.

Stating the format in your headline is a great start to encouraging more clicks. Just make sure your headline delivers on its promise to your audience — never do deceitful click bait!

All five of our Moz examples above make clear the type of content that we’ll get after we click. Three of these posts use a number: “3,” “10,” “Single” (aka 1). So when you click through, you’d expect to find a post organized to highlight the 3, 10 or 1 thing(s) promised in the headline.

The other two are Whiteboard Fridays, which is a format Moz regularly uses. But in addition, both of these popular posts have a second format element — one asks a question, while the other is a “how-to.” So if you want to know the answer to the question or want to learn how to do something, this encourages you to click.

2. Emotion/hook

Now you need to hook your reader. Use an emotional element or a superlative — words like “surprising,” “inspiring,” “funny,” “brilliant” and so on.

Surprisingly, again looking at our Moz examples, only two of our five headlines include the emotional element. My headline uses the word “Unusual” to spark curiosity, while Cyrus Shepherd uses the word “Best,” which will attract clicks from those who aspire to become the best.

The other headlines lack this hook (though the question headline gets a pass because questions do inspire curiosity). Sure, they did pretty well without it, but let’s be brutally honest. Had Joe Blow been the author instead of the Wizard of Moz, it probably wouldn’t have done nearly as well.

If you want higher click-throughs — and the ability to compete with the Rand Fishkins or bigger brands/businesses/influencers in your industry — you need any edge you can get. Add some emotion to your headlines and start increasing your CTR!

3. Content type

A great headline tells you what type of content to expect after you click through. It might be images, videos, charts or quotes. There are tons of possibilities here.

In our Moz examples, four of the headlines have this element, as indicated by the words “Hacks,” “Predictions,” “Tip” and “Build.”

As for the question headline, this one is a bit unusual, as it differs from BuzzSumo’s structure for a “viral headline.” I suppose, by default, the question mark indicates the type of content it is: asking (and answering) a question.

4. Promise

Titles that get higher click-through rates promise something. What will someone who clicks on your content get out of it? Will your piece of content inform, inspire, educate or entertain your target audience? If not, why does it exist?

Four of the five Moz headlines we’ve been using as examples have this element. “Up” and “Improved” convey the same idea — improvement — so by clicking through, I will be educated and improve my knowledge or skills. “Right” and “How to” indicate that by clicking through, I will be informed the correct way to do something.

One headline doesn’t clearly indicate a reader benefit. Will the predictions help me in some specific way? Will they help me grow my traffic/conversions/sales? Will these predictions force me to rethink my strategy?

Again, if you aren’t Rand Fishkin, conveying a reader benefit could be the difference between your below-average or okay click-through ratesand amazing click-through rates.

5. Topic

Obviously, this is the keyword or keywords you’re targeting with your content.

Topics can be evergreen or newsy/trending. These keywords should be relevant to your brand, business or website — whether you’re writing about coffee, drones or click-through rates.

What are the Moz topics? “Your LinkedIn Game,” “2016 SEO & Web Marketing,” “Web Traffic,” “Google Ranking Factor,” “Traffic Metrics Dashboard.”

Do your keyword research and understand your audience and the topics you want to be found for.

Bonus CTR hack: Use remarketing!

A smart way to encourage more organic clicks is to do remarketing with the Google Display Networkand Facebook.

Look, organic search can be a good source of traffic. But if you want it to become a great source of traffic, you need more people to click on your search result.

How do you do that? You need to make sure people are familiar with your brand. Remarketing will help you achieve that.

Using Google and Facebook, you’ll show ads to people who visited your site but left before converting. As they visit various websites, they’ll see your ads. Just as this helps increase your conversion rates, it can also help your organic click-through rates.

People who are familiar with your brand are 2x more likely to click on your ads and convert. I’ve found that targeting people who visit your website using remarketing lists for search ads (RLSA) always produces higher CTRs than generically targeting the same keywords to people who have never heard of your brand.

Is remarketing free? No. But neither is SEO. It requires huge investments of time and effort.

Remarketing is proven to:

  • deliver more repeat visitors;
  • increase brand recall (branded searches, direct traffic);
  • improve brand engagement (more page views per visit, longer time on site, lower bounce rate); and
  • increase conversions, leads and sales.


Improving your organic click-through rate has many benefits. It will mean more traffic, which will lead to better engagement signals, better rankings and more leads, conversions and sales.

So start figuring out which pages are your biggest losers and get optimizing. Just say no to low CTR!

Larry Kim is the CEO of MobileMonkey, Inc. a leading provider of Mobile Messaging Software for Marketers.

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Meet #umbsocial speaker – Angela Pitter

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Tell us a little about yourself and your background? 

I’mFounder and CEO of LiveWire Collaborative, a digital marketing consultancy partnering with businesses to transform their passions into profits one fan at a time! Our services include Online Strategy Development and Implementation for mid-size businesses, Social Media Training for corporations or organizations, one-on-one Executive Coaching, Online/Social Media Analysis, Video Marketing as well as Facebook Ads and Email Marketing. Additionally, I’ve trained several hundred professionals on hot topics such as “How to” Facebook, LinkedIn, Twitter, Instagram, “Winning with Video in Your Marketing Strategy” and “There’s an App for That!”

Prior to LiveWire Collaborative, I spent over 20 years in high-tech and bring extensive experience leading global teams and products to the market. I also currently serve on the Board Of Directors for the Newton Needham Regional Chamber of Commerce.  Follow me on twitter: @angelapitter

When did you start to work in social media?

2011!  That’s when I decided to run for School Committee in the city of Newton.  I decided over 87,000 doors was way too many to knock, so enter Facebook.  I expanded to work with local campaigns and finally launched my business in 2012 where I started to work with small to mid-size businesses.

How does a typical workday of you look like? 

There’s no such thing as a typical day when you run your own business.  Some days I might have back to back client meetings or I’m running a workshop or Facebook Live session.  Other days you’re working on filling your content pipeline and mundane tasks like invoicing.

Do you have a role model in social media? Someone who inspires you?

I follow a ton of folks from the popular Facebook Queen, Mari Smith to the Twitter Queen, Madalyn Sklar and other folks like Gary Vee and Neil Patel.  There’s no shortage of role models that’ll keep you abreast of the latest trends and technologies.

What is the hardest thing about social media? 

Measurement!  As I tell my clients, likes don’t pay the bills.  People want a million fans overnight – Their video to go viral. But it doesn’t work that way. Social Media always begins with a Strategy first, followed by a plan and then execution.  Your objective has to be crystal clear at the beginning.  It could be Brand awareness, increase ebook downloads, or sign up for my webinar and then you can implement ways to track your goal as part of the plan. As they if you don’t know where you’re going, any path will take you!

What do you see as some up-and-coming trend in social media? 

It’s all about video!!  Research demonstrated that we have an attention span shorter than a goldfish which is 9 seconds and that study was from 2015 (3 years ago); then the human attention span was 8 seconds.  Video is the one format your brain processes the fastest.  You can process images in 13ms. So it can’t be overlooked.  At the Social Media Day I’ll be talking about how to “PowerUp Your Stories with Video”.  Here’s 3 of my favorite resources: 6 Tips for creating high-quality videos,  A Video Marketing Guide On Creating Epic Content for Facebook, Snapchat, Twitter, and More 19 Facebook Live Marketing Tactics That’ll Boost Your Brand’s Awareness.

You’ll leave my session with an understanding of the following:

1)  Benefits of using videos for your overall digital marketing strategy

2)  Unique requirements for each channel (Website, Facebook, Twitter, LinkedIn)

3) Tools Talk: Equipment, Software and Apps

4)  Tips for repurposing video content

Can you name us a brand or company that you admire for their great social media strategy/execution?

I do love Dove – they’ve used their platform to educate and inspire. They let customers know that they truly care. Checkout the Dove Self-Esteem Project.

And of course JetBlue uses Twitter as a primary platform to deliver customer service. I’m a loyal fan because they respond each and every time I tweet… and I also make sure to tweet when things are going well and they respond equally well. (See photo attachments of tweets with JetBlue)




Did you make any social media mistakes in the past or is there anything you would avoid in future? 

Lack of consistency.  You can’t be all things to all people; be careful of trying to be on all social media platforms.  It’ll never happen.  We’re already stretched too thin, the reality is you’re likely to be able to cover 1-2 platforms well.  So figure out where your tribe operates and go for it.

To be successful in social media, you need to ….? 

Success = Systems  Understanding how to use the tools like scheduling automation (I like Buffer), Feedly to easily track and aggregate the best content or Lumen5 which converts your blog to video and there’s a laundry list of 100s more.  These tools help you with the bandwidth needed for content distribution as well as help to lessen the burden so you don’t feel overwhelmed and can operate more consistently and authentically. Check out this great article – 19 Social Media Tools that’ll Speed Up Your Content Creation.

What is your favorite book and why? 

Currently, I’m a fan of “One Thing“.  Unfortunately, in 2018 we’re spinning in many different directions.  But real progress is made when you focus – hence “One Thing”.

What is your favorite quote? 

Jim Lovell Quotes. “There are people who make things happen, there are people who watch things happen, and there are people who wonder what happened. To be successful, you need to be a person who makes things happen.”

Is there anything else you would like to add that I haven’t included?

Looking forward to seeing everyone at the 7th Annual Social media summit And hope that you’ll join my session, “PowerUp your Stories with Video”!

Where can we find more about you and you work? 

Connect with me on LinkedIn….   check out my website

See who Social Media Day feels

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Want to know how the Social Media Day feels or just want to look back on one of our past conferences. Check our Social Media Day video and don’t forget to get your ticket for this year’s conference soon