Meet #UMBSocial Speaker – Noah Freeman

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Noah Freeman - Social Fulcrum Noah specializes in social media marketing & ad optimization and works across the firm to support analytics, customer reporting and optimization. Prior to joining Social Fulcrum, Noah built his own Facebook marketing agency. Outside of work, Noah chases his two children and races in Ironman Triathlons.

 1. Tell us a little about yourself and your background? –

 I had a previous career in quantitative finance, and for the past few years have been bringing my quantitative, testing based approached to online customer acquisition.

2. When did you start to work in social media? 

2 years- I started working with my first client on Facebook social, content and paid marketing, and grew the business from there. 

3. How does a typical work day of you look like? 

At a small but constantly growing agency, there’s no such thing as typical! However at any given day/time, you might find me teaching a course on paid placements, meeting with potential clients, setting up conversion tracking for a new project, and/or optimizing an existing Facebook campaign to lower our clients’ cost-per-acquisition. I spend a lot of time drilling down into the minute details of a Facebook Advertising campaign looking for ways to boost its performance, but spend just as much time outside of the office, educating people on what we do.

4. Do you have a role model in social media. Someone who inspires you? 

My social media role model would probably be Gary Vaynerchuk. His small agency has seen amazing success, and he “gets” social in a way that many other “experts” do not. I love his books; particularly how he focuses equally on engagement (which is great) and sales (even better).

5. What is the hardest thing about social media? 

The hardest thing about social media is the need to very quickly adapt to the changes that take place on a regular basis. Algorithms change, best practices change, Facebook Advertising feature change, new platforms become popular, etc. Always being up-to-date on the newest announcements and updates, and being able to pivot client campaigns accordingly in real-time, is a big part of my job.

6. What do you see as some up-and-coming trend in social media? 

The biggest and most relevant trend right now is the movement away from a free or all-organic approach. Advertising options on the most popular platforms have been around for a while, but amidst algorithm changes and an increasingly noisy social media space, its become that much harder to reach people, let alone convert them, without paid promotion. Where advertising and social media marketing were previously separate, the two need to support one another in order for brands to see success online.

7. Can you name us a brand or company that you admire for their great social media strategy/execution? 

Gotta love Oreo! I know that their awesome display of real-time marketing during Super Bowl XLVII is old news by now, but that move was genius and speaks volumes about the culture and pace of their marketing department. In general, Oreo consistently creates perfectly on-brand content for their social media channels that is native to the particular platform (e.g. you won’t see them posting the exact same thing on Facebook and Twitter – so important!) and communicates to their customers that Oreo really gets them.

8. Did you make any social media mistakes in the past or is there anything you would avoid in future?

The biggest thing I would avoid, and recommend that others avoid, in the future is putting all your social media eggs in one basket – or relying too heavily on social media to begin with. Don’t get me wrong – social media is a great way to connect with prospects, keep them engaged, and drive conversions. But we don’t own our social media channels or audiences, and are pretty much always at the mercy of these platforms when it comes to any changes they may implement that make it harder to communicate with customers. A good way to protect yourself and/or your brand against this is to try to convert your social media followers to newsletter subscribers, because this is a list you’ll always own and have control over.

 9. To be successful in social media, you need to ..?

To be successful in social media, you need to understand the primary reasons why people use social media (hint: it’s not to buy your products). People use social media to watch funny cat videos, share photos of their friends, and ultimately communicate something about themselves. So you must be able to implement social media marketing in a way that seamlessly contributes to this user experience; not interrupt or distract from it. 

10. Where can we find more about you and you work?

LinkedIn

www.socialfulcrum.com

 

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